Refund, Exchange & Chargeback Policy

All Sales Are Final

Forge BioLab maintains a strict no-refund policy on all products and services. Once an order has been placed and processed, it is considered final and no monetary refunds will be issued under any circumstances.

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By completing a purchase, the customer acknowledges and agrees to this policy.

 

Product Exchange Policy (Defective Products Only)

While refunds are not offered, Forge BioLab may authorize product exchanges solely in the event of a verified manufacturing defect or damage incurred during the shipping process.

Reporting Timeline

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All claims for defective or damaged products must be submitted within three (3) business days of confirmed package delivery, as indicated by the carrier’s tracking information.

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How to Request an Exchange

Customers must contact Forge BioLab via email at:

• info@forgebiolab.com

• nora@forgebiolab.com

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Customers may be required to provide clear photographic evidence of the product, packaging, and shipping materials to assist in the evaluation process.

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Review & Approval

All exchange requests are reviewed on a case-by-case basis. The review timeline is dependent on the customer’s responsiveness in providing requested documentation.

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If Forge BioLab determines that the product is legitimately defective or was damaged during transit, an exchange will be approved. Replacement products are typically