FORGE BIOLAB
Shipping Policy
Processing, cold-chain packaging and delivery for Forge BioLab orders.
Shipping Destinations
Forge BioLab currently ships only to addresses within the United States. Orders with shipping addresses outside the United States will be canceled.
Order Processing
Orders are not processed until full payment has been received and confirmed. Order processing typically begins within 24 business hours of payment confirmation, excluding weekends and holidays.
[Placeholder] Add your daily order cutoff time and the days of the week orders ship (for example, Monday through Thursday to avoid weekend transit).
Cold-Chain Packaging
Products are stored refrigerated until they ship and are packed in insulated thermal mailers with cold packs to help maintain temperature during transit. Upon delivery, products should be removed from the package promptly and stored according to their labeling.
During periods of extreme heat, holidays, or severe weather, Forge BioLab may hold shipments to avoid extended transit times. We will notify you if your order is affected.
Shipping Costs & Taxes
Shipping charges and any applicable taxes are calculated and applied at checkout.
Tracking Information
A tracking number is sent by email once your order ships. Order numbers and tracking numbers are different. Tracking numbers are only issued after an order has shipped.
Shipping Address Accuracy
Customers are responsible for providing a complete and accurate shipping address at checkout. Forge BioLab is not responsible for packages lost or delayed due to an incorrect or incomplete address. Address change requests must be made before the order ships and are not guaranteed.
Delivery, Lost & Stolen Packages
Once a package is marked delivered by the carrier, responsibility for the package passes to the customer. Forge BioLab is not responsible for carrier delays or for packages that are lost or stolen after confirmed delivery, but we will assist with filing a claim with the carrier where possible. See the Missing or Lost Packages section of our Terms of Service for full details.
Damaged or Missing Items
Damaged, incorrect, or missing items must be reported within three (3) business days of confirmed delivery and should include clear photos of the product, labels, and packaging. See our Return Policy for how these claims are reviewed.
Contact Us
Questions about shipping or an existing order can be sent to Forge BioLab via email at: